Refund Policy

Returns and Refunds

At Petme, we want you and your pets to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Period

You have 14 days from the date of delivery to return items for a full refund. Items must be unused, in original packaging, and in the same condition as received.

How to Return

To initiate a return, please contact us at our email address with your order number and reason for return. We'll provide you with return instructions and a return authorization.

Refund Process

Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Non-Returnable Items

For hygiene reasons, certain items cannot be returned once opened, including food products, grooming items, and bedding that has been used.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.